Accessibility Features
Our website includes the following accessibility features:
Keyboard Navigation
Full keyboard navigation support with visible focus indicators on all interactive elements.
Color Contrast
Minimum 4.5:1 contrast ratio for normal text and 3:1 for large text and UI components.
Alternative Text
Descriptive alt text for all meaningful images, icons, and graphics.
Responsive Design
Mobile-friendly layout that works at various screen sizes and zoom levels up to 200%.
Semantic HTML
Proper HTML5 semantic elements for clear document structure and navigation.
Form Labels
Clear labels, instructions, and error messages for all form inputs.
Focus Management
Logical tab order and skip navigation links to bypass repetitive content.
ARIA Support
ARIA landmarks, roles, and properties where appropriate for screen reader compatibility.
Clear Language
Plain English content with clear headings and well-organized information.
Media Accessibility
Captions and transcripts for video content where applicable.
Motion Control
Ability to pause, stop, or hide moving, blinking, or auto-updating content.
Consistent Layout
Consistent navigation, layout, and interaction patterns throughout the site.
Assistive Technology Compatibility
This website is designed to be compatible with the following assistive technologies:
🎤 Screen Readers
- JAWS (Job Access With Speech)
- NVDA (NonVisual Desktop Access)
- VoiceOver (macOS/iOS)
- TalkBack (Android)
- Narrator (Windows)
🔍 Screen Magnification
- ZoomText
- MAGic
- Built-in browser zoom (up to 200%)
- Operating system magnifiers
🗣️ Speech Recognition
- Dragon NaturallySpeaking
- Windows Speech Recognition
- macOS Dictation
⌨️ Alternative Input
- Switch devices
- Eye tracking systems
- Keyboard-only navigation
- Voice control
Recommended Browsers
For the best accessibility experience, we recommend using the latest versions of:
- Google Chrome with ChromeVox (screen reader extension)
- Mozilla Firefox with NVDA
- Safari with VoiceOver (macOS/iOS)
- Microsoft Edge with Narrator
Known Limitations
Despite our best efforts to ensure accessibility, some limitations may exist. We are aware of the following issues and are working to address them:
Current Known Issues
- Third-Party Content: Some embedded third-party content (maps, booking widgets) may not be fully accessible. We are working with providers to improve accessibility.
- PDF Documents: Some older PDF documents may not be fully tagged for accessibility. We are systematically updating these files.
- Historical Media: Some legacy images and videos may lack comprehensive alt text or captions. We are actively adding these.
- Complex Forms: The appointment booking system is being enhanced for improved screen reader compatibility.
If you encounter any accessibility barriers not listed here, please report them using the contact information in Section 8.
Physical Accessibility of Our Practice
In addition to digital accessibility, our veterinary practice facilities include the following accessibility features:
♿ Building Access
- Ground floor entrance with no steps
- Automatic entrance doors
- Wide doorways (minimum 850mm)
- Level access throughout practice
- Non-slip flooring
🅿️ Parking
- Designated accessible parking spaces
- Close proximity to entrance
- Clearly marked bays
- Level surface
🚻 Facilities
- Accessible toilet with grab rails
- Emergency pull cord
- Wide corridors for wheelchair access
- Adequate turning space
👂 Hearing Support
- Hearing loop system at reception
- Clear signage throughout
- Visual alerts available
- Quiet consultation rooms
👁️ Visual Support
- Good lighting throughout
- High contrast signage
- Large print materials available
- Clear, simple layouts
🐕🦺 Assistance Animals
- Guide dogs welcome
- Assistance dogs welcome
- Designated waiting areas
- Water bowls provided
Special Requirements: If you have specific accessibility needs for your visit, please contact us in advance so we can make appropriate arrangements.
Testing and Evaluation
We regularly assess the accessibility of our website using:
Automated Testing Tools
- WAVE (Web Accessibility Evaluation Tool)
- axe DevTools browser extension
- Lighthouse accessibility audits
- Color contrast analyzers (WebAIM, Stark)
- HTML5 and ARIA validators
Manual Testing
- Keyboard-only navigation testing
- Screen reader testing (NVDA, JAWS, VoiceOver)
- Mobile device and responsive design testing
- Zoom and magnification testing (up to 400%)
- Focus order and skip link functionality
- Form submission and error handling
User Testing
We engage users with disabilities in our testing process to ensure real-world accessibility. If you would like to participate in accessibility testing, please contact us.
Accessibility Audits: We conduct comprehensive accessibility audits every 6 months and address identified issues promptly.
Staff Training and Awareness
We are committed to accessibility awareness across our organization:
- All staff receive disability awareness training
- Web development team trained in WCAG 2.2 standards
- Content creators trained in accessible writing and document creation
- Regular updates on accessibility best practices
- Dedicated accessibility champion within the team
Feedback and Contact Information
We welcome your feedback on the accessibility of our website and services. If you encounter accessibility barriers, please let us know:
Accessibility Coordinator
Email: accessibility@bozzlesarkvets.co.uk
Phone: 01455 710 796
Post: Accessibility Team
Bozzles Ark Vets
39 Jersey Way
Barwell
LE9 8HR
We aim to respond to accessibility feedback within 3 business days and provide a resolution within 10 business days.
When Contacting Us, Please Include:
- The web page URL where you experienced the issue
- A description of the problem
- The assistive technology you were using (if applicable)
- Your browser and operating system
- Any error messages you received
Alternative Formats
If you require information from our website in an alternative format, we can provide:
- Large print documents
- Audio recordings
- Braille documents (upon request)
- Easy Read versions
- Email or postal correspondence
- Phone consultations to explain information
Please contact us using the details above, and we will work to provide the information in your preferred format within a reasonable timeframe (typically 5-10 business days).
Technical Specifications
The accessibility of this website relies on the following technologies working in conjunction with your web browser and assistive technologies:
- HTML5 for semantic structure
- CSS3 for visual presentation and responsive design
- JavaScript for interactive components (with graceful degradation)
- WAI-ARIA for enhanced accessibility information
- SVG for scalable graphics and icons
Progressive Enhancement
Our website is built using progressive enhancement principles, ensuring core content and functionality are available even when JavaScript is disabled or unavailable.
Enforcement and Complaints
We take accessibility compliance seriously. If you are not satisfied with our response to your accessibility concerns, you have the right to escalate your complaint:
UK Equality and Human Rights Commission (EHRC)
Website: equalityhumanrights.com
Phone: 0808 800 0082
Textphone: 0808 800 0084
Equality Advisory and Support Service (EASS)
Website: equalityadvisoryservice.com
Phone: 0808 800 0082
Post: FREEPOST EASS HELPLINE FPN6521
Updates to This Statement
We review and update this accessibility statement regularly to reflect improvements to our website and changes in accessibility standards. This statement was last updated on October 14, 2025.
We continuously work to improve the accessibility of our website. If you notice any improvements or ongoing issues, please let us know.
Our Ongoing Commitment
Accessibility is not a one-time achievement but an ongoing commitment. We pledge to:
- Regularly audit and test our website for accessibility
- Promptly address reported accessibility issues
- Include accessibility in all new features and content
- Engage with the disability community for feedback
- Stay current with evolving accessibility standards
- Train our team on accessibility best practices
- Make accessibility a core part of our organizational culture